Terms & Conditions

The Terms & Conditions below refer to business services supplied by Kaizen to our clients. For the terms & conditions on purchasing Kaizen Products please refer to KaizenInStore. For all questions or for copies of these terms send your request to info@kaizenintech.com 

- Data Destruction

- Data Storage & Back-Up

- IT Asset Disposition

Data Destruction

The terms and Conditions (hereinafter the “agreement”) of data destruction services (the service) provided by Kaizen Innovative Technologies LTD (Us, We) to the client (you) are set out in the following document. Please read this document carefully as it contains information on your rights and obligations as well as limitations and exclusions.

 

Application and agreement

1. These terms and conditions apply to the services detailed in any discussions, quotations, or proposals between us, Kaizen, and you, the client.

2. You are deemed to have accepted these terms and conditions when you accept our quotation, job sheet description, or from the date of any performance of the services (whichever occurs first) and these terms and conditions and any quotations or proposals are the agreement between us.

3. These conditions apply to the agreement to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

Fees

4. You shall pay us the fee presented in any invoice supplied by Kaizen Accounts within terms stated on such invoice.

Services Provided

5. We will ensure to provide services with maximum skill and care and only provide the services as outlined in the job sheet specified by us to you. We can make changes to the services which are necessary to comply with any applicable law or safety requirement and will notify you where this is necessary.

6. We will endeavour to complete the performance of the services within the agreed timeframe. Should we require more time to complete the agreed services we will notify you.

7. By entering into a contract with Kaizen to carry out your data destruction job, we become your ‘data processor’, and you become the ‘data controller’ as defined by the General Data Protection Regulation (GDPR).

8. As your ‘data processor’ we ensure that all persons authorised to process the data are under an obligation of confidentiality.

9. As your ‘data processor’ we will provide reports for all data storage devices that have been processed in compliance with the GDPR.

10. Should a breach become apparent to you, Kaizen can provide full reports for each data device thus exempting us as the cause of the breach.

11. Clauses 7-10 of this contract are referring to the service provided by Kaizen and do not cover the data we store on you as our client, for these terms and conditions see the section titled ‘data protection’.

12. We will carry out on-site data destruction using any pre-agreed method outlined in quotations or on the job sheet OR use best practice methods as determined by the on-site Kaizen lead engineer where not pre-specified.

13. Where a destruction method is not specified, we will use the methods that allow us to keep the drives higher up the waste management hierarchy.

14. We will carry out off-site data destruction using any pre-agreed method outlined in quotations or on the job sheet OR use best practice methods as determined by the Kaizen lead engineer where not pre-specified.

15. Any required data-destruction that is done off-site is transported using Kaizen secure transport methods and are stored at Kaizen HQ as a responsibility of Kaizen.

16. Unless specified otherwise we will not create a duplicate of any data prior to its destruction.

17. We are only responsible for any data that is in our possession, or we are carrying out a service on.

18. Any destruction of the data using Blancco certified software that is interrupted or has failed due to other reasons will be securely destroyed using an alternate government approved method, either degaussing or shredding.

Your obligations

19. You must obtain any permissions, consents, licences, or otherwise that we need and provide access to any and all relevant information, materials, properties, and any other matters which we need to provide the services.

20. If clause 14 is not met, we can terminate the services.

21. We are not responsible for any delay or failure to provide the agreed services if this is as a result of your failure to meet cause 14.

Cancellation and amendment

22. We can withdraw or cancel any offered services if these services have not started.

23. Either we, or you, can cancel an order for services for any reason prior to booking in.

24. If you want to amend any services you require you must notify us as soon as possible. We will do our best to ensure any required changes are made and additional costs will be included in the fees and invoiced to you.

25. If, due to circumstances outside of our control, we have to make changes to your services or how they are provided, we will notify you immediately.

Data Protection

26. When supplying the services to you, we may be able to transfer, store, or process personal data of your employees.

27. Where such processing of personal data takes place, you will be the ‘data controller’ and we will be the ‘data processor’ as defined by the General Data Protection Regulation (GDPR).

28. ‘Personal Data’, ’Processing’, ’Data Controller’, ‘Data Processor’, and ‘Data Subject’ all have the same meaning as in the GDPR.

29. We will only process personal data to the extent reasonably required to enable us to supply the services as mentioned in these terms and conditions or as requested and agreed by you. We will not retain this personal data for longer than necessary for the processing and will not process any personal data for third party purposes.

30. We will not disclose personal data to any third parties other than employees, directors, sub-contractors, or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions.

31. We will implement and maintain technical and organisational security measures as are required to protect personal data processed by us.

32. Further information about our approach to data protection are specified in our data protection policy. For any enquiries or complaints regarding data privacy you can contact our Data Protection Officer at the following email address: jordan@kaizenintech.com.

Data Storage & Back-Up

The terms and Conditions (hereinafter the “agreement”) of data storage and back up services (the service) provided by Kaizen Innovative Technologies LTD (Us, We) to the client (you) are set out in the following document. Please read this document carefully as it contains information on your rights and obligations as well as limitations and exclusions.

 

Application and agreement

1. These terms and conditions apply to the services detailed in any discussions, quotations, or proposals between us, Kaizen, and you, the client.

2. You are deemed to have accepted these terms and conditions when you accept our quotation, job sheet description, or from the date of any performance of the services (whichever occurs first) and these terms and conditions and any quotations or proposals are the agreement between us.

3. These conditions apply to the agreement to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

Fees

4. You shall pay us the fee presented in any invoice supplied by Kaizen Accounts within terms stated on such invoice.

Services Provided

5. We will ensure to provide services with maximum skill and care and only provide the services as outlined in the job sheet specified by us to you. We can make changes to the services which are necessary to comply with any applicable law or safety requirement and will notify you where this is necessary.

6. We will endeavour to complete the performance of the services within the agreed timeframe. Should we require more time to complete the agreed services we will notify you.

7. We will carry out on-site data back up using any pre-agreed method outlined in quotations or on the job sheet OR use best practice methods as determined by the on-site Kaizen lead engineer.

8. Any on-site data back up(s) that are removed from site by Kaizen engineers are transported with maximum security using Kaizen secure transport methods and are stored at Kaizen HQ as a responsibility of Kaizen.

9. We will carry out off-site data back up using any pre-agreed method outlined in quotations or on the job sheet OR use best practice methods as determined by the Kaizen lead engineer.

10. Unless specified otherwise we will not create a duplicate of any back up(s) created by Kaizen.

11. We are only responsible for any data back up(s) that is in our possession, or we are carrying out a service on, once the data back up(s) has passed on to you we are no longer responsible for that data back up(s) and it becomes the responsibility of you, the client.

12. Any version of the data back up(s) created by Kaizen that are interrupted, become corrupted, or are deemed unsuitable due to technical failures or other factors out of our control are not the responsibility of Kaizen.

13. We can provide steps for restoration and access of the data upon completion of the back up(s) if requested. But will not carry out these processes unless agreed in the quotation or on the job sheet, or are part of another quotation or other job sheet.

Your obligations

14. You must obtain any permissions, consents, licences, or otherwise that we need and provide access to any and all relevant information, materials, properties, and any other matters which we need to provide the services.

15. If clause 14 is not met, we can terminate the services.

16. We are not responsible for any delay or failure to provide the agreed services if this is as a result of your failure to meet cause 14.

Cancellation and amendment

17. We can withdraw or cancel any offered services if these services have not started.

18. Either we, or you, can cancel an order for services for any reason prior to booking in.

19. If you want to amend any services you require you must notify us as soon as possible. We will do our best to ensure any required changes are made and additional costs will be included in the fees and invoiced to you.

20. If, due to circumstances outside of our control, we have to make changes to your services or how they are provided, we will notify you immediately.

Data Protection

21. When supplying the services to you, we may be able to transfer, store, or process personal data of your employees.

22. Where such processing of personal data takes place, you will be the ‘data controller’ and we will be the ‘data processor’ as defined by the General Data Protection Regulation (GDPR).

23. ‘Personal Data’, ’Processing’, ’Data Controller’, ‘Data Processor’, and ‘Data Subject’ all have the same meaning as in the GDPR.

24. We will only process personal data to the extent reasonably required to enable us to supply the services as mentioned in these terms and conditions or as requested and agreed by you. We will not retain this personal data for longer than necessary for the processing and will not process any personal data for third party purposes.

25. We will not disclose personal data to any third parties other than employees, directors, sub-contractors, or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions.

26. We will implement and maintain technical and organisational security measures as are required to protect personal data processed by us.

27. Further information about our approach to data protection are specified in our data protection policy. For any enquiries or complaints regarding data privacy you can contact our Data Protection Officer at the following email address: jordan@kaizenintech.com.

IT Asset Disposition

The terms and Conditions (hereinafter the “agreement”) of IT Asset Disposition services (the service) provided by Kaizen Innovative Technologies LTD (Us, We) to the client (you) are set out in the following document. Please read this document carefully as it contains information on your rights and obligations as well as limitations and exclusions.

 

Application and agreement

1. These terms and conditions apply to the services detailed in any discussions, quotations, or proposals between us, Kaizen, and you, the client.

2. You are deemed to have accepted these terms and conditions when you accept our quotation, job sheet description, or from the date of any performance of the services (whichever occurs first) and these terms and conditions and any quotations or proposals are the agreement between us.

3. These conditions apply to the agreement to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.

Fees

4. You shall pay us the fee presented in any invoice supplied by Kaizen Accounts within terms stated on such invoice.

Services Provided

5. We will ensure to provide services with maximum skill and care and only provide the services as outlined specified by us to you. We can make changes to the services which are necessary to comply with any applicable law or safety requirement and will notify you where this is necessary.

6. We will endeavour to complete the performance of the services within the agreed timeframe. Should we require more time to complete the agreed services we will notify you.

7. By entering into a contract with Kaizen to carry out your IT Asset Disposition job, we take full responsibility for the transfer and processing of all assets supplied to us upon collection.

8. Kaizen take full ownership of any assets provided to us by you upon completion of documentation provided on-site, this must be completed prior to the departure of any assets.

9. Upon receipt at Kaizen HQ processes will begin at the earliest available point, unless specified otherwise.

10. All IT Asset Disposition jobs requiring data destruction will adhere to Kaizen Data Destruction Terms & Conditions.

11. We will complete any IT Asset Disposition jobs using specified processes, sales channels, and tracking information.

12. Where these are not specified Kaizen project managers and integration engineers will apply best practice methods.

13. Upon completion of any data destruction, refurbishment, or other required service a quotation will be provided to you by us with our first evaluation, alongside your Kaizen ITAD report detailing all assets, services, and costs associated with your project.

14. We will ensure this evaluation is of the best market values available at that time, under the agreed timescales of the project.

15. For all ITAD-split jobs we will provide you only with real sales values within the agreed timescales.

16. All items unsold upon expiration of any ITAD-split project timescales will record a value of nil unless agreed prior to any services starting. Where this is the case Kaizen may offer to purchase these items from you.

17. Once an agreement has been reached for the final agreed value of your project, we will issue you a purchase order.

Your obligations

18. You must obtain any permissions, consents, licences, or otherwise that we need and provide access to any and all relevant information, materials, properties, and any other matters which we need to provide the services.

19. If clause 16 is not met, we can terminate the services.

20. We are not responsible for any delay or failure to provide the agreed services if this is as a result of your failure to meet cause 16.

Cancellation and amendment

21. We can withdraw or cancel any offered services if these services have not started.

22. Either we, or you, can cancel an order for services for any reason prior to booking in.

23. If you want to amend any services you require you must notify us as soon as possible. We will do our best to ensure any required changes are made and additional costs will be included in the fees and invoiced to you. Once a service has started, these cannot be amended.

24. If, due to circumstances outside of our control, we must make changes to your services or how they are provided, we will notify you immediately.

Data Protection

25. When supplying the services to you, we may be able to transfer, store, or process personal data of your employees.

26. Where such processing of personal data takes place, you will be the ‘data controller’ and we will be the ‘data processor’ as defined by the General Data Protection Regulation (GDPR).

27. ‘Personal Data’, ’Processing’, ’Data Controller’, ‘Data Processor’, and ‘Data Subject’ all have the same meaning as in the GDPR.

28. We will only process personal data to the extent reasonably required to enable us to supply the services as mentioned in these terms and conditions or as requested and agreed by you. We will not retain this personal data for longer than necessary for the processing and will not process any personal data for third party purposes.

29. We will not disclose personal data to any third parties other than employees, directors, sub-contractors, or advisors on a strict ‘need-to-know’ basis and only under the same (or more extensive) conditions as set out in these terms and conditions.

30. We will implement and maintain technical and organisational security measures as are required to protect personal data processed by us.

31. Further information about our approach to data protection are specified in our data protection policy. For any enquiries or complaints regarding data privacy you can contact our Data Protection Officer at the following email address: jordan@kaizenintech.com.